Support

Most questions are answered below. For anything else, write to us; we answer within two working days.

My subscription is not recognised

Open Settings in the app and tap Restore purchases. Subscriptions belong to the Apple account that bought them, so make sure the device is signed in with that account.

How do I cancel?

In the iPhone's Settings, tap your name, then Subscriptions, then Talelight. Cancelling stops the next renewal; the current period runs to its end. We cannot cancel or refund a subscription ourselves; Apple handles both.

The voice sounds robotic

The app reads with the voices on your iPhone. Better ones can be downloaded free: in the iPhone's Settings, go to Accessibility, Spoken Content, Voices, pick your language, and download a Premium or Enhanced voice. Then choose it in the app's Settings, under Voice.

A story was not suitable

Stories are written by an AI model with strict instructions to be gentle, but no model is perfect. Please send us the title and roughly what was wrong, so we can tighten the instructions. Delete the story from the library with a swipe.

Where are my stories?

Stories you keep are stored only on the device that made them, in the Library tab. They are not synced to other devices and are not on our server. If you delete the app, they go with it.

How do free stories work?

Each install includes three stories. They are counted on our server, so reinstalling the app does not give three more. A subscription removes the limit.